Support Center

Contact Our Support Team

Quick Help Links

Find quick solutions to common issues and access helpful resources.

Common Troubleshooting Guides

Computer Issues

• Computer won't start: Check power connections, try different power outlet, listen for fan noise
• Slow performance: Close unnecessary programs, restart computer, check for virus infections
• Internet connectivity: Check cable connections, restart router, verify network settings
• Blue screen errors: Note error codes, restart in safe mode, check for hardware issues

Printing Problems

• Printer not responding: Check USB/network connection, restart printer and computer
• Poor print quality: Check ink/toner levels, clean print heads, use correct paper type
• Paper jams: Turn off printer, carefully remove jammed paper, check for torn pieces
• Print jobs stuck in queue: Cancel all print jobs, restart print spooler service

Software Issues

• Application crashes: Update software, check system requirements, run as administrator
• Installation problems: Verify system compatibility, disable antivirus temporarily, run installer as admin
• License activation: Check internet connection, verify license key, contact software vendor
• Missing files: Reinstall application, restore from backup, check recycle bin

Submit a Support Request

Can't find what you're looking for? Submit a detailed support request and our team will get back to you.

Service Level Agreement (SLA)

Response Times

• Critical Issues: Within 1 hour during business hours
• High Priority: Within 4 hours during business hours
• Medium Priority: Within 24 hours
• Low Priority: Within 48 hours

Resolution Times

• Simple Issues: Same day resolution
• Complex Issues: 2-3 business days
• Hardware Repairs: 3-7 business days (depending on parts availability)
• Custom Solutions: Timeline provided after assessment

Support Channels Priority

1. Phone Support: Immediate assistance for urgent issues
2. Live Chat: Quick responses during business hours
3. Email Support: Detailed responses with documentation
4. Walk-in Support: Face-to-face assistance and demonstrations

Feedback & Suggestions

We value your feedback and continuously strive to improve our services. Your suggestions help us serve you better.

How to Provide Feedback

• Online Reviews: Leave reviews on Google, Facebook, or other platforms
• Email Feedback: Send detailed feedback to feedback@stoppertech.com
• Phone Feedback: Call our support line and ask to speak with a manager
• In-Person: Speak with our staff during your visit
• Suggestion Box: Drop written suggestions in our physical suggestion box

What We Do With Your Feedback

• Review all feedback within 48 hours
• Implement feasible suggestions for service improvement
• Address any concerns or complaints promptly
• Follow up with customers who provide contact information
• Use feedback to train our staff and improve processes