Terms & Conditions
Please read these terms and conditions carefully before using our services.
Acceptance of Terms
By accessing and using the services provided by Stopper Tech, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These terms and conditions are subject to change without notice. Your continued use of our services following any changes indicates your acceptance of the new terms.
Service Description
Cyber Cafe Services
- Computer and internet access for personal, educational, and business use
- Printing, scanning, and photocopying services
- Gaming facilities with high-performance computers
- Software access for productivity and entertainment
Technical Services
- Computer repair and maintenance
- Software installation and configuration
- Data recovery and backup services
- Hardware upgrades and replacements
Government and Documentation Services
- Assistance with government form filling
- Document preparation and submission
- Application processing for various government services
- Student registration and educational services
User Responsibilities
Acceptable Use
Users must:
- Use services in accordance with applicable laws and regulations
- Respect other users and maintain a professional environment
- Handle equipment with care and report any damages immediately
- Provide accurate information when required for services
- Pay for services as agreed upon before or at the time of service delivery
- Maintain confidentiality of personal login credentials
Prohibited Activities
Users are strictly prohibited from:
- Accessing, downloading, or distributing illegal content
- Attempting to hack, damage, or disrupt our systems or networks
- Installing unauthorized software or malware
- Using services for fraudulent or deceptive purposes
- Violating intellectual property rights
- Engaging in harassment, discrimination, or offensive behavior
- Consuming food or beverages near computer equipment
- Smoking or using tobacco products on the premises
Payment Terms
Service Charges
- All services are subject to the current pricing as displayed in our Service Charges page
- Prices may change without prior notice
- Payment is due at the time of service unless otherwise agreed
- We accept cash, digital payments, and card payments
Refund Policy
- Refunds for unused cyber cafe time may be provided at management discretion
- Technical service fees are non-refundable once work has commenced
- Government service fees paid to third parties are non-refundable
- Refund requests must be made within 24 hours of service
Data and Privacy
Data Security
- We implement reasonable security measures to protect user data
- Users are responsible for their own data backup and security
- We are not liable for data loss due to hardware failure or user error
- Personal files left on our systems may be deleted without notice
Privacy
- We respect user privacy and handle personal information according to our Privacy Policy
- Internet usage may be monitored for security and legal compliance
- We may retain logs of system usage for troubleshooting and security purposes
Limitation of Liability
Service Availability
- We strive to provide uninterrupted service but cannot guarantee 100% uptime
- Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control
- We are not liable for any losses resulting from service interruptions
Liability Limitations
- Our liability is limited to the amount paid for the specific service
- We are not liable for indirect, incidental, or consequential damages
- Users assume responsibility for their actions and any resulting consequences
- We are not responsible for the accuracy or completeness of third-party services
Equipment and Property
- Users are liable for any damage to our equipment caused by misuse or negligence
- We are not responsible for personal property left on our premises
- Lost or stolen personal items are the user's responsibility
Intellectual Property
Our Rights
- All content, trademarks, and intellectual property on our website and premises belong to Stopper Tech
- Users may not reproduce, distribute, or modify our content without permission
- Our business methods, processes, and trade secrets are proprietary
User Content
- Users retain ownership of their personal content and data
- Users grant us permission to access their content as necessary to provide services
- Users are responsible for ensuring they have rights to any content they use
Termination
Service Termination
We reserve the right to terminate or suspend services to any user who:
- Violates these terms and conditions
- Engages in illegal or harmful activities
- Fails to pay for services
- Causes disruption to other users or our operations
- Provides false or misleading information
Effect of Termination
- Upon termination, user access to services will be immediately revoked
- Outstanding payments become immediately due
- User data may be deleted from our systems
- Certain provisions of these terms will survive termination
Dispute Resolution
Complaint Process
- Users should first attempt to resolve disputes through direct communication with our staff
- Formal complaints can be submitted in writing to management
- We will investigate complaints and respond within a reasonable timeframe
- Escalation procedures are available for unresolved issues
Legal Jurisdiction
- These terms are governed by the laws of [Your State/Country]
- Any legal disputes will be resolved in the courts of [Your Jurisdiction]
- Users consent to the jurisdiction of these courts
Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters, floods, earthquakes, or severe weather
- Power outages or utility failures
- Internet service provider outages
- Government actions, regulations, or restrictions
- Labor strikes or disputes
- Acts of terrorism or civil unrest
- Pandemic or health emergencies
Amendments and Updates
These terms and conditions may be updated periodically to reflect:
- Changes in our services or business practices
- Legal or regulatory requirements
- Industry best practices
- User feedback and suggestions
Users will be notified of significant changes through:
- Posted notices on our website
- Email notifications (for subscribed users)
- Physical notices at our location
Continued use of our services after changes indicates acceptance of the updated terms.
Contact Information
For questions about these terms and conditions, please contact us:
Visit Us
Stopper Tech
Kisima, Nkabune, Timau
Meru, Kenya
Last Updated: December 2024
Effective Date: December 2024